All your shipping and delivery queries: timings, returns
For any order cancellations please contact our customer service team at [email protected] or on +61 3 9720 8050Please include your order number and the reason for cancellation in your message. Orders can only be cancelled before they have bee
A tracking link will be sent to you via shipping confirmation email. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as soon as your parcel receive
Our standard shipping time within Australia is 5 - 10 business days. For international orders, expect a shipping time of 8 - 27 business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times
At Best of the Bone, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected]Â with your order number and any rele
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made for change of mind or wrong item purchased. This policy is due to the nature of our products, ensuring our food safety and quality standards are maintained. How
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
For any order cancellations please ontact our customer service team at [email protected] or on  +61 3 9720 8050Please include your order number and the reason for cancellation in your message. Orders can only be cancelled before they have bee